Privacy Policy

This privacy policy is set out to explain how Claire Hegarty and Emperor Training Solutions Ltd processes and stores any information given

Claire Hegarty

Your privacy, trust and confidentiality of all information you share, is of utmost important to us. We are registered with the ICO (Registration Number – ZA309118) and are fully compliant with the 2018 General Data Protection Regulations (GDPR)

If at any time, you would like to ask any questions with regards to the information we hold, please contact Claire Hegarty at The Chester Clinic of Complementary Medicine, 68 Heath Road, Upton, Chester, CH2 1HX or by email at info@tranceformations-pbe.com

All personal information shared with Claire, is always treated in accordance with her professional code of ethics, strictest confidentially and best practice as well as in accordance with current GDPR standards.

Below we have detailed the different means in which your information is obtained and kept secure

Cookies

Our website uses Cookies, which are small data files placed on your computer and mobile devices. The purpose of these Cookies is to ensure optimum performance of the website and to enhance your user experience

To learn more about the Cookies we use, please refer to our cookie policy.

Information gathered through contact page on www.clairehegarty.co.uk

Through the contact page you are able to leave your name, email address and phone number. These details are emailed to me directly and a copy is also stored in WordPress, where this data is held on servers in the USA which are EEU GDPR compliant.

These details are then used to contact you from your enquiry, to arrange a consultation to discuss my services

Information gathered through initial emails, texts, FB messenger, WhatsApp and phone calls

From initial enquiries, information such as phone number, email address and location can be requested to then tailor the best consultation approach for each client

Consultation Bookings

When you book in for a consultation appointment the following details are then recorded

Free Consultations

Your name and telephone number are entered into my diary and a text message confirming your appointment is sent. Any previous text/call/email dialogues previous to your appointment are logged on my computer and mobile phone.

At this point no details are saved into contacts

Only on confirmation of you wishing to then become a paying client, are your details then stored. These details include full name, telephone number, email address and postal address

Paid for consultations

You full name, address, post code (for invoicing purposes) and email address

If you chose to not continue with my services following on from the consultation appointment, no phone numbers will be stored into contacts. Your full name, address and post code will be stored via your invoice as this is required for accountancy purposes

Programme Bookings

When you commence with your programme, the personal information gathered and stored will include

Name, address, email address, relevant medical history, previous help sought, relationship status, career/work, lifestyle, diet

Information will be stored in forms such as paper/electronic documents, emails, text messages, FB messages and Whatsapp

This information will be kept for the duration of your programme with me and for a 7 year period there after. This information may be kept for longer

Information shared during public events via contact forms

During public events information collected include your name, email address and telephone number. This information is then used to contact you with regards to special prize draw offers and prices related to our products and services that you have shown an interest in.

If you then chose to not take up these special offers and become a client or student, none of your personal information will be stored

Storage of data and personal information

All information is stored on our computer and mobile devices and is also backed up to physical hard drives and virtual back ups systems. These virtual back up systems are iCloud and Dropbox, which are Cloud based storage facilities

When forms of virtual back ups are also used such as iCloud and Dropbox, this can mean the use of servers outside of the EU and in the USA, Apple and iCloud are EEU GDPR compliant,
Dropbox are also EEU GDPR compliant

My website www.clairehegarty.co.uk and WordPress are hosted on servers in the US which are EEU GDPR compliant

All computers and portable devices are password protected and all paper records are kept securely in lockable filing cabinets

All client data, information and records are kept for a minimum of 7 years.

Your personal rights

You are able to request a copy of your information held and also to make any changes if any details held are out of date or incorrect in anyway. To do this, please contact Claire Hegarty at The Chester Clinic of Complementary Medicine, 68 Heath Road, Upton, Chester, CH2 1HX or by email at info@tranceformations-pbe.com

If you are not happy with the way we are storing your information, you have the right to contact the regulatory body the ICO

All PII (Personally Identifiable Information) information shared with us, will only ever be used in a way that is in accordance with this privacy policy and associated cookie policy and for the purposes in which you shared this information with us

Any non PII gathered will only ever be used to help us to improve services such as website functionality, best user experience and general marketing approaches

You have the right to request any personal information to be deleted and when you are a client of Claire Hegarty, all related information, data and records will be kept for the duration of your programme and then for at least a further 7 years for reasons such as accountancy and best operating practices. We may in some cases keep this information for longer

This Privacy and Cookie policy may be amended from time to time and so we advise you to read these policies on a regular basis to keep up to date with any changes.

By using this website and also providing your personal information via the various means outlined above, you are acknowledging consent for us to use, process and store your personal information as described in this Privacy and Cookie Policy

Emperor Training Solutions Ltd

Your privacy, trust and confidentiality of all information you share, is of utmost important to us. Emperor Training Solutions Ltd are registered with the ICO (Registration Number – ZA309370) and are fully compliant with the 2018 General Data Protection Regulations (GDPR)

If at any time, you would like to ask any questions with regards to the information we hold, please contact Claire Hegarty at The Chester Clinic of Complementary Medicine, 68 Heath Road, Upton, Chester, CH2 1HX or by email at claire@emperortrainingsolutions.com

The website for Emperor Training Solutions Ltd www.emperortrainingsolutions.com is currently directed to www.clairehegarty.co.uk

All personal information shared with Claire Hegarty and Emperor Training Solutions Ltd, is always treated in accordance with her professional code of ethics, strictest confidentially and best practice as well as in accordance with current GDPR standards so please refer to the Cookie and Privacy Policy outlined above

Types of information recorded and stored include, name, address, email address for contact and invoicing purposes also information such as relevant medical history. These details are only saved and recorded once you become a student of Emperor Training Solutions Ltd

For students and customers who make payments for trainings and products with debit/credit cards, these payments are taken using an iZetlle card machine. iZettle are PCI DSS and GDPR compliant, no card details are stored at any time on the card reader

Additional ways in which we store your data and information as a student of Emperor Training Solutions Ltd are detailed below –

Registration Forms

When you register onto our trainings we will ask you to confirm the contact details we have is correct and up to date, this includes phone numbers, email address, FB and Twitter. This information is then saved on a paper form and updated in Claire’s contacts

You will also be asked for consent to be “tagged” into posts on social media, related to the training you are attending. Only students who give formal consent will be tagged into related posts

Photographic Release

During our trainings we like to take photographs, which then become the IP (Intellectual Property) of Claire Hegarty and Emperor Training Solutions Ltd. For any photographs to be taken, we first require formal consent. If you do not wish to consent to being in photographs, we will ensure this is respected at all times during the training

By giving us written consent, you consent to be in photographs during the training, including “graduation” photographs and for these images to then be used by Claire Hegarty and Emperor Training Solutions Ltd in the public domain such as on her website, FB, Instagram and marketing material

These photographs are securely stored on a password protected computer, mobile devices and backed up to iCloud who are EEU GDPR compliant

Emergency contact details

In the unlikely event of an emergency and us needing to contact someone on your behalf outside of the training, we will ask you to provide an “emergency contact” name and telephone number

By providing these details you are acknowledging that you have asked the person their consent to do so. These details will only be held for the duration of the live training and then once the training you have attended is complete, these details will be destroyed

Name badges

During all of our trainings, every student is given a name badge to wear. This name badge shows first name only and no other PII information is included. As many of our students attended on going trainings with us to further enhance their skills and learning, with your consent we are able keep these name badges to be used again, which are then stored securely

If once the training is complete and you wish for us to not keep your name badge, we will of course action your request

All information and records as a student of Emperor Training Solutions Ltd will be kept for the duration of the training you are attending and then for at least a further 7 years, we may retain records for longer. This is for reasons such as accountancy and best practice purposes

We may update this Privacy Policy and so recommend you read this policy regularly to get the latest updates

If you have any questions please contact Claire at  6 Stanley Street, Liverpool, L1 6AF or by email claire@emperortrainingsolutions.com